3.3.6.2 Start Premise Based Service for Landlord-Tenant : Start Premise Based Service for Landlord-Tenant Detailed Process Model Description
Start Premise Based Service for Landlord-Tenant Detailed Process Model Description
This section includes detailed descriptions of the steps involved in the Start Premise Based Service for Landlord-Tenantbusiness process, including:
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1.0 Search for Premise
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1.1 5.1.5.1a Manage Metered Site
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1.2 Search for Customer - Landlord
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1.3 3.3.1.1 Establish Person and/or Account
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1.4 Evaluate Account and Starting Premise for Landlord
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1.5 Determine Impact on Pending Start SA for Landlord
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1.6 Make Changes
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1.7 Update Pending Start SA for Landlord
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1.8 Request Update Start Date for LL Pending Start SA and Pending Stop SA for Tenant
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1.9 Update Pending Stop SA for Tenant
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2.0 Update Pending Start SA for Landlord
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2.1 Update FA 5.3.2.1 Manage Field Activities and Field Orders
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2.2 Request Update Pending Start SA for Landlord
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2.3 Request Credit Review from External Credit Bureau
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2.4 Provide External Credit Score Information
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2.5 Receive Results from External Credit Bureau
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2.6 Evaluate Results from External Credit Bureau
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2.7 3.3.3.2 Determine Customer Deposit Process
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2.8 Determine Specific Requirements for Each Start SA
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2.9 Confirm Start Service Information and Mailing Address
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3.0 Store Future Mailing Address
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3.1 Add Pending Start SA for Landlord and Link SA/SP
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3.2 Add Pending Start Alert
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3.3 Populate End Date and Update SA Status to Pending Stop for Existing Tenant
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3.4 Add Pending Stop SA Alert
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3.5 Create FA 5.3.2.1 Manage Field Activities and Field Orders
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3.6 Complete FA Using Recent Read 5.3.2.1 Manage Field Activities and Field Orders
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3.7 3.3.2.2 Start Non-Premise Based Service
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3.8 Evaluate Pending Start SA for Landlord
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3.9 Update SA/SP with Read
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4.0 Request Activate SA
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4.2 Initiate Cancel Pending Start SA for Landlord
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4.3 Cancel Pending Start SA for Landlord
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4.4 Cancel Pending Stop SA for Tenant
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4.5 Cancel FA 5.3.2.1 Manage Field Activities and Field Orders
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4.6 Search for Customer - Tenant
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4.7 Evaluate Premise to Start
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4.8 Evaluate Account for New Tenant
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4.9 Determine Impact on Pending Start SA for Tenant
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5.0 Update Pending Start SA for Tenant
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5.1 Request Update Pending Start SA End Date
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5.2 Update Pending Stop SA Date
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5.3 Add Pending Start SA for Tenant, and Link SA/SP Group
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5.4 Change Existing Tenant Pending Stop Date to Match Pending Start Date for New Tenant
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5.5 Update Landlord Pending Start SA with Pending Stop Date to Match Pending Start Date for Tenant
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5.6 Evaluate Pending Start SA for Tenant
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5.7 Initiate Cancel for Pending Start SA for New Tenant
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5.8 Cancel Pending Start SA for New Tenant
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5.9 Identify Pending Start Service Agreements Ready for Activation
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6.0 Highlight Exceptions
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6.0.1.1 Investigate and Resolve Error
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6.0.1.2 Obtain Meter Read Information
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6.0.1.3 Request Complete To Do
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6.0.1.4 Complete To Do
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6.0.2.1 Create To Do Entry
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6.0.2.2 Add Customer Contact 3.4.1.1 Manage Customer Contact
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6.1 Analyze Active SA
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6.2 Evaluate Eligibility for Cancellation
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6.3 Request Cancel Adjustments and Update Balance
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6.4 Cancel Adjustments and Reflect Changes to Balance
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6.5 Cancel Bill Segment - 4.2.2 Manage Bill
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6.6 3.3.6.3 Stop Premise Based Service for Landlord - Tenant
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6.7 Cancel Payment 4.3.1.1 Manage Payments
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6.8 Initiate Cancel SA
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6.9 Cancel SA
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3.5.1.1 Perform Work
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3.5.1.2 Send Field Activity/Field Order/ Results
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3.5.1.3 Complete FA
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3.5.1.4 Store Meter Read on SA/SP
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3.5.1.5 Request Complete FA
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7.0 Identify Eligible Pending Start/Stops to Create Field Activity
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7.1 Evaluate Errors
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7.2 Resolve Exception and Request Update Data
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7.3 Update Data
1.0 Search for Premise
Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the premise address in CC&B using Control Central Search The CSR or Authorized User first determines the address is in the service territory. If not, the CSR or Authorized User refers the caller to appropriate agency and process stops with no further action.
Entities to Configure
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Installation Options - Framework
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Zones
Available Algorithms
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Installation Options - Control Central Alert Algorithms
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CI_PREM-INFO - This algorithm formats the "Premise Info" that appears throughout the system. Address 1, City, State, Postal
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